CINCINNATI, OH – Employees at Warsaw Food Mart want all customers to feel welcome in their store. A majority of this store’s customers are regulars, and store owner Pankajumar Patel knows it’s important to build trust with each customer. Pankajumar and his staff make sure each customer has a unique Lottery experience. A dedication to customer service and Lottery is why Warsaw Food Mart is this week’s Ohio Lottery Retailer-of-the-Week.

To help promote the Lottery, this retailer highlights new games and explains how to play them. There is a nice variety of scratch-offs on the counter and in the WinStation. The store hosts Spin and Wins to make customers aware of the Lottery. There is a KENO station where players can stay and play. The store is kept very clean.

At Warsaw Food Mart, employees go above and beyond to help each customer. Pankajumar notes that it’s important to build trust with customers. Team members know customers by name and teach them about new products and Lottery games.

Lottery Sales Representative Bridget Johnson nominated Warsaw Food Mart because of the exceptional customer service. She said Pankajumar wants to make sure he has the best place in the area for customers to play Lottery. This store always has supplies on hand.

In order to be a successful Lottery retailer, Pankajumar offers this advice: get to know your customers and get to know the Lottery products. The customers will start to trust you and continue to come back.

Warsaw Food Mart averages $50,000 in weekly sales for both scratch-offs and online games. This retailer is ranked #1 in total sales in their district! This store carries an average of 77 scratch-offs from over the counter.

Each week the Ohio Lottery recognizes one outstanding retailer partner who offers courteous service and sales enthusiasm. Retailer-of-the-Week is chosen based on recommendations from the store’s sales representative and regional sales office staff. Warsaw Food Mart will be recognized on Cash Explosion® on Saturday, June 19.

Hamilton County residents can tune into Cash Explosion® on WCPO TV 9 in Cincinnati. The Cash Explosion show is carried on 10 stations across the state every Saturday at 7:30 p.m. Viewers can also stream the show on the Cash Explosion website and on the Ohio Lottery mobile app.