Racino Resources

An entity may apply for a Video Lottery Sales Agent license using the forms, applications, and documents located here. All the files below are PDF documents.

If you have any questions regarding licensing or compliance, please contact Brian Sindelar, Deputy Director, Licensing & Compliance, at [email protected], or call 216-774-5577.

Operating Standards

• Annual Plan
• Cybersecurity
• Financial Processing
• Marketing and Advertising
• Minimum Internal Control Standards
• Responsible Gaming Program
• Security and Surveillance
• Shipment of Equipment and Software
• Terminal Standards
• Testing Standards
• Tournaments

Minimum Internal Control Standards

• Cage and Credit Section
• Cage and Credit Section ( NEW version - compliance required by 7/1/24)
• Information Technology Section
• Information Technology Section (NEW version - compliance required by 7/1/24)
• VLT Section
• VLT Section (NEW version - compliance required by 7/1/24)

Guidance Memos

• Sports Betting Guidance Memo - November 2022
• Bill Validator Version Update Memo - January 2024
• Property Ban and VEP Ban Memo – October 2023

Application

• Racetrack Application

License Renewal

• License Renewal Application
• License Renewal Application - Exhibits

Supporting Documents

• Authorization to Release Criminal Record
• EFT Authorization Form
• VLSA Fine Schedule
• VLSA Terms and Conditions
• VLT Agent License Application Exhibits
• W9

VLT Increase Request

• VLT Increase Request Form

Licensing Status

• Current VLT licensing status for each of the tracks