Why is my terminal being changed?
How do I get scheduled for installation?
The Intralot call center will call you to schedule your installation date. You will receive this call 2-3 weeks prior to your installation date. If the date does not work, please notify the representative at that time. If you refuse installation the day that is scheduled, your location will not be visited until the next available slot.
How will my new terminal be delivered?
You will be receiving your new Photon terminal through delivery by UPS. The number of boxes to expect in this shipment will depend on which behind the counter terminal you currently have.
- One box will be received to replace a Coronis
- Two boxes will be received to replace a microLot
Who will be installing my new terminal?
A representative from USSI or Pro Sys will be completing your Photon install. All USSI and Pro Sys representatives will show you their badge to confirm their identity.
How will my old terminal be removed?
The technician will package up your old counter terminal in the boxes that your Photon arrived in. They will place a pre-paid shipping label on these boxes to return your old counter terminal to the Intralot warehouse.
UPS will be picking up your old counter terminal within 2-3 days after your installation has occurred.
Is there any additional training available?
There are easy to understand videos on the most common questions loaded on the Photon terminal and available
HERE.
How big is the Photon terminal?
The Photon is 22” tall, 15” deep and 25” wide.
Are my reports changing?
You will still have the same reports that you currently have with the addition of a new Scratch Off inventory report.
By scanning each Scratch Off from the Photon terminal as it sells, you will have access to new Scratch Off inventory reporting right on your terminal. Please attend an upcoming training session for details.