Am I required to pay the transaction fees for the debit and credit card transactions?
No. The Ohio Lottery will pay all fees associated with the credit/debit card readers that are being installed.
Is my commission the same for purchases made with a debit or credit card?
Yes. Your commission will be the same as any Lottery purchase made with Cash.
How will this be shown on my reports?
Online cashless sales and instant cashless sales will be separate line items on your daily and weekly sales reports.
When can my customers begin using the card reader?
The card readers will begin to accept payment on October 29, 2017.
What types of payments are accepted?
The card reader will accept Visa, Mastercard, and Discover and any eWallet associated with one of these cards; ie. Apple Pay, Android Pay, and Samsung Pay.
What payment amounts are accepted?
A customer may choose to spend $10, $20, $50 or $100.
Can a customer “cash-out” the amount they put into the terminal?
No. Any money placed on the Lottery terminal using the card reader must be played. The only amounts that can be cashed out are winnings or cash that was inserted into the machine.
Who do customers call with problems?
Customers may call (844) 806-8929 with any questions about the card reader.
Who do I call with questions?
For questions regarding your terminal or cashless Ingenico card reader device, please contact: 866-710-2462.
Is there anything I need to do to prepare for the card reader?
In the next few weeks, you will receive a phone call to set up an installation appointment. Please remember to have the keys to every self-service terminal you have on premise at that appointment.
I do not accept credit/debit cards in my location; can I refuse installation?
No. The Ohio Lottery is retrofitting all the self-service equipment, so no retailer can opt-out of the program. Additionally, the Lottery is paying all of the transaction fees so there is no additional cost to you as a retailer.
Where will the card unit be placed on the terminal?
The card reader will be installed on top of the ticket checker.
Will customers be able to easily use the card reader?
Yes. There will be directions on when and where to swipe their card on the unit and on a sticker next to the unit.
Will there be limits on how much a customer can wager at any one time?
Yes. A customer is limited to spending $100 per day per card. Any additional funds played would need to be cash.
How will customers know that they can now purchase lottery games using the card reader?
There will be messaging on the top of all the self-service terminals that say "Visa, Mastercard, Discover Now Accepted." There will also be mentions online and through social media.