Mobile Application Updates and Know Your Customer
To promote safe and responsible play, the Ohio Lottery has instituted security updates are designed to keep lottery customer information secure and protect the integrity of the MyLotto Rewards platform, second chance drawings and games.
On November 18th, customers began to be required to log into MyLotto Rewards® prior to checking a ticket using the ticket scanner and new MyLotto Rewards users are now required to verify their identity when creating an account.
On January 6th, all current MyLotto Rewards users will be required to verify their identity prior to being able to interact with MyLotto Rewards. Interactions include entering drawings, using mobile cashing, earning points, and enjoying all the other benefits the club has to offer.
Existing customers will:
- Be able to check their tickets without going through KYC, for approximately 30 days.
- Have the option of “Do It Later”. However, if you choose this option, you will be unable to enter a ticket for points or drawings, participate in games for prizes or any of the other interactive features of MyLotto Rewards.
For more information on Know Your Customer please review the FAQs below.
Know Your Customer/Identity Verification FAQs
Why do I need to verify my identity?
As an extra step for security, and to ensure the safety of our customers’ information, we are requiring customers to verify their identity if they wish to have a MyLotto Rewards account. This applies to new and existing customers.
Are you keeping a copy of my ID and/or picture?
Verification is done through our vendor, Persona, who processes your information to verify your identification. Your information will be kept securely with Persona until you request it to be redacted. If you ask for your information to be redacted, your ability to utilize the mobile cashing services, enter drawings or spend your points will be unavailable.
Is my information safe?
Yes. We are putting this new step in place to increase your safety and to prevent any type of fraudulent activity.
When will I be prompted to verify my identity?
If you are a new MyLotto Rewards user, you will need to verify your identity when creating your account.
If you are a current MyLotto Rewards user, you will need to verify your identity when performing any type of transaction. Transactions include:
- Entering tickets for points, drawing entries or 2nd Chance Promotion entries
- Using points to make a purchase of Lottery Cash/Coupons or any items from the catalogs.
- Playing Games for Prizes
Can I verify my identity using a mobile device?
Yes, we highly recommend using a mobile device to verify your identity. You may use a personal computer that is equipped with a camera if a mobile device is not available.
Will I need to verify my identity more than once?
No. Once you verify your identity once, you will not have to verify it again.
How will I verify my identity?
To verify your identity, you must follow the prompts, take a picture of a valid type of identification then take a selfie to confirm that you’re you!
What are acceptable forms of identification?
- Valid Driver's license (Any State)
- Valid State ID Card (Any State)
- Valid Passport
- Passport Card
- Permanent Resident Card
Can I keep my current MyLotto Rewards account if I do not have a valid form of identification?
Yes, you can keep your current account if you do not have a valid form of identification. However, you will not be able to make any type of transaction on MyLotto Rewards.
Can I create a new MyLotto Rewards account if I do not have a valid form of identification?
No, if you do not have any type of acceptable, valid identification, you will not be able to create a MyLotto Rewards account.
What should I do if my information doesn't match?
If you receive a message that states UNABLE TO VERIFY YOUR ID, please make sure that your identification is valid and when taking the picture, you are in a well-lit room and the information is clearly legible. It is also easier to verify your ID using a mobile device, not a personal computer.
Possible reasons for unsuccessful verification include:
- The form of identification already exists in our records
- The form of identification is expired
- The details on the form of identification were unclear or blurry
- The ID type detected does not match the ID type you've selected
- There was a problem with your Selfie verification
What happens if I cannot get my information to match after several attempts?
If your information does not match or you have received the message UNABLE TO VERIFY YOUR ID multiple times, please visit one of our 9 Ohio Lottery Regional Offices or our Downtown office for assistance.
What happens to my State ID and selfie if I cancel my account?
Your information will remain secure with our vendor, Persona, until you request it be redacted.
Does the address on my State ID overwrite the address already in my account?
No. If the address in your account is different from what is on your form of identification, it is at your discretion to update the address in your account.
Do I have to be a resident of the State of Ohio to be a MyLotto Rewards member?
No, however, we can only provide ID verification for residents of the United States or Canada. Customers from other countries must email or mail their ID documentation to be a verified MyLotto Rewards member.
Can I verify someone else's identity in person?
No, the person who is trying to verify their identity MUST be present.
What will the identity verification prompt look like?
Here is a screenshot to show what the initial prompt will look like:
